Return & Refund Policy

1. Return Period

Rusty Johnson Inc. wants customers to feel confident when shopping through eskarum.com. If you are not satisfied with your order, you may request a return within 30 days of receiving your order. Return requests submitted after 30 days will not be accepted, unless otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, the item must be in a condition that does not affect resale. The item should be unused, clean, complete, and returned with its original packaging, labels, accessories, manuals, gifts, or other included materials where applicable. Items that show signs of use, damage, stains, odors, alteration, washing, missing parts, or improper handling may not qualify for return or may be subject to a reduced refund after inspection.

3. Return Process

Before sending any item back, please contact us at [email protected] to request return authorization. Please include your order number, the email address used at checkout, the item you wish to return, and the reason for the return. Our support team will review your request and provide return instructions if the request meets our policy requirements.

Please do not send items back without contacting us first. Unauthorized returns may be delayed, refused, or unable to be matched to your order.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact us at [email protected] within 48 hours of delivery. Please include your order number, clear photos or videos of the issue, photos of the outer packaging, photos of the shipping label, and any other information that may help us review the problem.

After reviewing the information, we may offer a replacement, refund, return label, repair solution, or another reasonable resolution depending on the situation. Claims submitted without sufficient evidence may require additional review before a solution can be provided.

5. Return Shipping Costs

If the return is caused by our error, such as sending the wrong item, a confirmed defective item, or an item damaged before delivery, Rusty Johnson Inc. will be responsible for reasonable return shipping costs or will provide an appropriate solution.

If the return is caused by customer preference, change of mind, incorrect selection, unwanted order, or other non-quality-related reasons, the customer is responsible for return shipping costs. Original shipping fees are generally non-refundable unless the return is caused by our error or applicable law requires otherwise.

6. Inspection and Refund Approval

After we receive the returned item, we will inspect it to confirm whether it meets the return conditions stated in this policy. The inspection may include checking the item condition, packaging, included accessories, order information, and whether the item can be resold.

If the return is approved, we will process the refund to the original payment method used at checkout. If the returned item does not meet the required condition, we may refuse the refund, issue a partial refund, or contact the customer for further instructions where appropriate.

7. Refund Time and Payment Method

Refunds are issued to the original payment method used for the order. We currently support Stripe and PayPal payments. Once a refund is approved and processed, the refunded amount will usually appear in your original payment account within 7 business days. Actual posting time may vary depending on Stripe, PayPal, your bank, card issuer, or payment provider.

For payment security and dispute prevention, we do not issue refunds to a different card, account, person, or payment method. If a payment dispute, chargeback, or PayPal claim has already been opened, the refund process may need to follow the payment provider’s dispute procedure.

8. Non-Returnable Situations and Customer Support

Returns may not be accepted if the request is made more than 30 days after delivery, the item has been used in a way that affects resale, the item is damaged due to customer handling, original parts or accessories are missing, or the return is sent without authorization. This does not limit any rights you may have under applicable consumer protection laws.

If you have questions about returns, refunds, damaged items, payment disputes, or return instructions, please contact us at [email protected]. When contacting us, please include your order number, the email address used at checkout, and a clear description of your request so we can review your case accurately.