Shipping Policy
1. Shipping Coverage
Rusty Johnson Inc. provides shipping services through eskarum.com. Our current shipping coverage includes Europe and other worldwide regions where delivery service is available. Shipping availability may depend on the destination country or region, local carrier coverage, customs requirements, address accuracy, and temporary logistics restrictions.
Some remote areas may have limited delivery service, longer delivery times, or additional carrier handling requirements. If you are located in a remote area or are unsure whether your address can be delivered, please contact us at [email protected] before placing your order.
2. Order Processing Time
Orders are usually processed within 1-4 business days after payment is successfully received and confirmed. Business days do not include Saturdays, Sundays, or public holidays. Processing time includes order verification, payment review, item preparation, packing, and handover to the shipping carrier.
During peak seasons, promotional periods, holidays, severe weather, or unexpected warehouse delays, processing may take longer than usual. If additional verification or address confirmation is required, order processing may be paused until the customer provides the requested information.
3. Shipping Fees, Free Shipping, and Estimated Delivery Time
Shipping fees, free shipping thresholds, and estimated delivery times are listed below. Delivery time starts after the order has been processed and handed over to the shipping carrier.
| Shipping Region | Shipping Fee | Free Shipping | Estimated Delivery Time |
|---|---|---|---|
| Europe | €7.99 | Free shipping on orders of €115.00 or more | Usually 8-15 business days after shipment |
| Other Worldwide Regions | €9.99 | No free shipping promotion currently available | Usually 10-20 business days after shipment |
The final shipping fee and any available free shipping benefit will be shown at checkout before payment is completed. Estimated delivery times are provided for reference only and may vary depending on the destination, carrier workload, customs inspection, local delivery conditions, weather, holidays, and other circumstances beyond our control.
4. Shipping Carriers and Logistics Partners
We work with third-party logistics carriers and shipping service providers to deliver orders. Depending on the destination and shipping route, packages may be handled by international carriers, regional carriers, postal services, local delivery companies, or last-mile delivery partners.
The carrier shown in tracking information may change during transit because international shipments are sometimes transferred from one logistics provider to another before final delivery. Carrier changes do not usually affect the validity of your tracking number.
5. Order Tracking
After your order has been shipped, tracking information will usually be sent to the email address provided at checkout. Tracking updates may take 48-72 hours to appear after the package is handed over to the carrier.
You can also check your shipment status through our Track Order page. In some cases, tracking may show limited movement while the package is in transit, waiting for carrier scanning, passing through customs, or being transferred between logistics partners.
6. Delivery Address and Customer Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. Please carefully check the recipient name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address before submitting the order.
Rusty Johnson Inc. is not responsible for delivery failure, delay, return, loss, or additional shipping cost caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer. If you notice an address error after placing an order, please contact us as soon as possible at [email protected]. We will try to assist before shipment, but address changes cannot be guaranteed once the order has been processed, packed, shipped, or transferred to the carrier.
7. Signature, Delivery Confirmation, and Failed Delivery
Some packages may require signature confirmation or delivery confirmation depending on the destination, order value, carrier policy, local delivery rules, or security requirements. If a signature is required, the customer or an authorized recipient should be available to receive the package.
If delivery fails because no one is available, access is restricted, the address is incorrect, customs clearance is incomplete, or the package is not collected after a carrier notice, the package may be returned, delayed, or held by the carrier. If a package is returned due to customer-related reasons, including incorrect address, refusal of delivery, failure to collect, or failure to respond to carrier contact, the customer may be responsible for additional reshipping fees, return shipping fees, or other carrier-related costs where applicable.
8. Customs Duties, Taxes, and Import Fees
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, clearance charges, or other government fees charged by the destination country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout.
If such charges are assessed by local customs or government authorities, they are generally the responsibility of the customer unless applicable law requires otherwise. Customs clearance procedures may also affect delivery time. Rusty Johnson Inc. is not responsible for delays caused by customs inspection, import processing, local regulations, unpaid duties or taxes, or customer failure to provide required customs information.
9. Damaged, Lost, or Delayed Packages
If your package arrives damaged, please contact us at [email protected] within 48 hours of delivery. Please include your order number, photos of the damaged product, photos of the outer packaging, photos of the shipping label, and any other information that may help us review the issue with the carrier.
If a package appears lost or has not updated for an unusual period, please contact us so we can help review the tracking status. In many cases, delayed packages may still be in transit, waiting for carrier scanning, customs clearance, or local delivery processing. We will coordinate with the carrier or logistics provider where possible, but final investigation time may depend on carrier procedures.
10. Shipping Questions and Customer Support
If you have any questions about shipping, tracking, delivery status, damaged packages, customs issues, remote area delivery, or address updates, please contact us at [email protected].
When contacting us about an existing order, please include your order number, the email address used at checkout, the recipient name, and any available tracking information. This helps us review your request more quickly and provide a more accurate response.