Terms of Service

1. Acceptance of Terms

Welcome to eskarum.com. By visiting our website, placing an order, creating an account, making a payment, or using any service provided by Rusty Johnson Inc., you agree to follow these Terms of Service. If you do not agree with these terms, please do not use our website or complete a purchase.

2. Website Operator

This website is operated by Rusty Johnson Inc.. References to “we,” “us,” and “our” mean Rusty Johnson Inc.. References to “customer,” “you,” and “your” mean any person who visits eskarum.com, places an order, contacts customer support, or uses our services.

3. Product Information

We try to provide clear and accurate product information, including descriptions, prices, images, availability, and related details. However, minor differences may occur due to screen display settings, photography, product updates, packaging changes, or normal listing adjustments.

4. Order Acceptance

After you place an order, you may receive an order confirmation email. This confirmation means we have received your order request, but it does not guarantee final acceptance. We may review orders for payment confirmation, inventory availability, address accuracy, fraud prevention, or other reasonable business reasons.

5. Order Cancellation

We may cancel an order if payment is not completed, the item is unavailable, the shipping address is incomplete, the order appears fraudulent, or delivery to the selected destination is not available. If an order is cancelled after payment has been received, we will process a refund according to our payment and refund procedures.

6. Pricing and Currency

All transactions on eskarum.com are processed in Euro (EUR). Product prices, shipping fees, available discounts, taxes where applicable, and the final order total will be shown at checkout before payment is completed. If your payment account uses another currency, your bank or payment provider may apply currency conversion or related fees.

7. Payment Terms

We accept secure online payments through Stripe and PayPal, including the payment methods displayed at checkout, such as major cards and supported digital wallets. Payment must be successfully authorized before an order is processed or shipped. For more details, please review our Payment Policy.

8. Payment Security

We use secure third-party payment processors and do not store full card numbers, CVV codes, or complete payment account login details on our website servers. Our website uses HTTPS and SSL/TLS encryption to help protect data transmitted during checkout and customer communication.

9. Shipping Services

Shipping coverage, processing time, delivery estimates, shipping fees, free shipping thresholds, remote area delivery, customs issues, and tracking updates are handled according to our Shipping Policy. Delivery times are estimates and may be affected by carrier workload, customs processing, weather, holidays, or other events outside our control.

10. Order Tracking

After shipment, tracking information will usually be sent to the email address provided at checkout. Customers may also check shipment updates through our Track Order page. Tracking updates may take time to appear after the package is handed over to the carrier.

11. Customer Shipping Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address. We are not responsible for delays, failed delivery, return shipping costs, or package loss caused by incorrect, incomplete, outdated, or undeliverable address information provided by the customer.

12. Customs, Taxes, and Import Fees

International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, clearance charges, or other government fees charged by the destination country or region. These charges are generally the customer’s responsibility unless applicable law requires otherwise.

13. Returns and Refunds

Return eligibility, return conditions, return shipping costs, damaged item claims, refund approval, and refund timing are handled according to our Return & Refund Policy. Return requests must be submitted within 30 days of receiving the order unless applicable law provides otherwise.

14. Damaged or Problematic Orders

If you receive a damaged, defective, incorrect, or incomplete item, please contact us at [email protected] within 48 hours of delivery. Please provide your order number, clear photos or videos, packaging photos, and shipping label photos so we can review the issue properly.

15. Refund Method

Approved refunds are returned to the original payment method used at checkout. We do not refund to a different card, account, person, or payment method for payment security reasons. Refunds usually appear in the original payment account within 7 business days after processing, depending on Stripe, PayPal, the bank, card issuer, or payment provider.

16. Privacy and Data Protection

We collect and use customer information to operate the website, process orders, arrange shipping, support payments, handle returns, prevent fraud, and provide customer service. Details about data collection, HTTPS, SSL/TLS, payment privacy, GDPR rights, and data retention are explained in our Privacy Policy.

17. Prohibited Use

You agree not to misuse eskarum.com, attempt unauthorized access, interfere with website security, submit false order information, use another person’s payment method without permission, abuse return or refund processes, or engage in fraudulent, illegal, or harmful activity.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Rusty Johnson Inc. is not responsible for indirect, incidental, special, or consequential losses arising from website use, delivery delays, carrier issues, customs processing, payment provider review, or events outside our reasonable control. This does not limit any consumer rights that cannot be excluded under applicable law.

19. Governing Law and Court Jurisdiction

These Terms of Service shall be governed by the laws of the country or region where the business address of Rusty Johnson Inc. is located, as shown by 408 W Baldwin Rd, Panama City, FL 32405, USA, unless mandatory consumer protection laws require otherwise. If any dispute cannot be resolved through customer support, the dispute shall be submitted to the competent courts with jurisdiction over the address location of Rusty Johnson Inc.. Disputes shall be handled by the court, and the court’s decision shall apply according to applicable law.

20. Contact and Policy Updates

We may update these Terms of Service from time to time to reflect changes in our website, shipping services, payment methods, legal requirements, or business operations. The updated version will be posted on eskarum.com. If you have questions about these terms, shipping, returns, refunds, privacy, payments, or order issues, please contact us at [email protected].