Payment Policy
1. Accepted Payment Methods
Rusty Johnson Inc. accepts secure online payments through eskarum.com. Based on the payment options displayed at checkout, customers may pay using Visa, Mastercard, American Express, Discover, JCB, PayPal, Apple Pay, and Google Pay. Available payment methods may vary depending on the customer’s device, browser, location, card issuer, payment provider rules, or checkout availability at the time of purchase.
2. Transaction Currency
All transactions on eskarum.com are processed in Euro (EUR). Product prices, shipping fees, free shipping thresholds, taxes if applicable, and the final order total will be displayed at checkout before payment is completed. If your card or payment account uses a different currency, your bank, card issuer, PayPal, or payment provider may apply currency conversion, exchange rates, or related fees according to their own policies.
3. Payment Security
We use secure payment processing through Stripe and PayPal. Card payments and supported wallet payments are processed through secure third-party payment systems, and Rusty Johnson Inc. does not store full card numbers, CVV codes, or complete payment account login information on our website servers. Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted during checkout, payment submission, account activity, and customer communication.
4. Order Confirmation and Payment Review
An order is usually confirmed after payment has been successfully authorized and received. In some cases, payment may be held, delayed, declined, or reviewed by Stripe, PayPal, the card issuer, the bank, or the payment provider for security reasons. If payment is not completed, the order may not be processed or shipped. We may also contact the customer at the email address provided at checkout if additional order verification, billing confirmation, or address review is needed.
5. Payment Failure, Disputes, and Chargebacks
If a payment fails, please check whether the billing information, card details, account balance, payment limit, authentication code, or PayPal account information is correct. Customers may also contact their bank, card issuer, Stripe, PayPal, or payment provider for more details. If a payment dispute, chargeback, or PayPal claim is opened, we may provide order records, payment status, customer communication, shipping details, tracking information, delivery confirmation, return records, and refund history to help resolve the case fairly.
6. Refunds to Original Payment Method
Approved refunds will be issued to the original payment method used at checkout. We do not refund to a different card, account, person, or payment method for payment security reasons. Once a refund is approved and processed, the refunded amount will usually appear in the original payment account within 7 business days, although the exact posting time may depend on Stripe, PayPal, your bank, card issuer, or payment provider. Shipping fees, return costs, and refund eligibility are handled according to our Return & Refund Policy and Shipping Policy.