Privacy Policy

1. Introduction

Rusty Johnson Inc. respects customer privacy and is committed to protecting personal information collected through eskarum.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how customers may contact us regarding privacy-related questions.

2. Scope of This Policy

This Privacy Policy applies to information collected when customers visit our website, place an order, create an account, contact customer support, use our order tracking page, request a return, or interact with our services in any other reasonable way.

3. Information We Collect

We may collect information such as customer name, email address, phone number, billing address, shipping address, order details, payment status, delivery information, return or refund records, and communication history with our support team.

4. Order and Delivery Information

To process and deliver orders, we may use customer information to confirm payment, prepare shipments, arrange delivery, provide tracking updates, handle address issues, review damaged package claims, and support returns or refunds. Shipping coverage, delivery time, and related services are handled according to our Shipping Policy.

5. Payment Information

We accept payments through Stripe and PayPal. Payment information is processed by these third-party payment providers through secure payment systems. Rusty Johnson Inc. does not store full card numbers, card security codes, or complete payment account login information on our website servers.

6. Payment Security Measures

Stripe and PayPal may collect and process payment details directly to complete transactions, verify payment authorization, prevent fraud, and handle refunds or disputes. We only receive limited payment-related information, such as payment status, transaction reference, billing details, and the payment method type needed for order confirmation and customer support.

7. Website Security

We use HTTPS and SSL/TLS encryption to help protect information transmitted between the customer’s browser and our website. These technologies help reduce the risk of unauthorized interception during checkout, account access, form submission, and other website interactions.

8. Data Protection Measures

We apply reasonable technical and organizational measures to protect customer data. These measures may include encrypted website transmission, restricted administrative access, password-protected systems, account permission control, secure payment processing, regular platform updates, security monitoring, and limited access to customer information based on business need.

9. How We Use Customer Information

We use customer information to process orders, confirm payments, arrange shipping, provide tracking information, respond to customer inquiries, review return and refund requests, investigate damaged or lost package claims, prevent fraudulent activity, maintain business records, and comply with legal or payment processor requirements.

10. Legal Basis for Processing

Where GDPR or similar privacy laws apply, we process personal information based on lawful grounds such as contract performance, customer consent, legal obligations, legitimate business interests, payment security, fraud prevention, order fulfillment, and customer support.

11. GDPR Rights

If you are located in a region where GDPR applies, you may have the right to request access to your personal data, correction of inaccurate data, deletion of certain data, restriction of processing, objection to processing, or data portability, subject to applicable legal limits.

12. Cookies and Technical Data

Our website may use cookies or similar technologies to support website functionality, shopping cart operation, checkout performance, account login, analytics, fraud prevention, and website security. Cookies help the website remember certain actions and improve the customer shopping experience.

13. Device and Usage Information

When customers visit eskarum.com, we may collect limited technical information such as IP address, browser type, device type, pages visited, session activity, referral source, approximate location, and website error logs. This information helps us improve website reliability, detect abnormal activity, and maintain security.

14. Sharing Information with Service Providers

We may share necessary information with trusted service providers who help us operate the website, process payments, fulfill orders, ship packages, provide tracking, manage returns, prevent fraud, or support customer service. These providers are only given information reasonably needed to perform their services.

15. Shipping and Logistics Partners

For delivery purposes, customer name, shipping address, phone number, email address, order number, and package details may be shared with carriers, postal services, logistics providers, customs service providers, or last-mile delivery partners. International orders may require information to be used for customs clearance and import processing.

16. Fraud Prevention and Dispute Support

To protect customers, our business, Stripe, PayPal, and other related service providers, we may use order records, payment status, delivery confirmation, tracking information, customer communications, return records, and refund history to review suspected fraud, unauthorized transactions, chargebacks, PayPal claims, or payment disputes.

17. Data Retention

We generally retain customer personal information for 1 year from the date it is collected or from the date of the related transaction, unless a longer retention period is required by law, tax rules, accounting obligations, payment dispute procedures, fraud prevention needs, or unresolved customer service matters.

18. Data Deletion and Retention Limits

When personal information is no longer needed for the purposes described in this policy, we will take reasonable steps to delete, anonymize, or limit access to it. Some information may remain in backup systems, payment records, fraud prevention logs, or legal records for a limited period where necessary and permitted by law.

19. Customer Choices and Communication

Customers may contact us to request updates, corrections, access, or deletion of personal information where applicable. We may need to verify your identity before processing certain privacy requests. To make a privacy request, please contact us at [email protected].

20. Policy Updates and Contact

Rusty Johnson Inc. may update this Privacy Policy from time to time to reflect changes in our website, payment methods, shipping services, legal requirements, or security practices. The updated version will be posted on eskarum.com. If you have questions about this Privacy Policy, data protection, payment privacy, or GDPR-related rights, please contact us at [email protected].